PROS / FTD Flowers has a great product selection and a huge delivery range of 154 countries.
CONS / You do not get live chat with this service.
VERDICT / FTD Flowers is an excellent service that offers stunning flowers and quality gift products.
Florists' Telegraph Delivery was the first flowers-by-wire service after its launch in 1910. Now known as FTD, it has a longstanding reputation for excellent flowers, a great selection of gifts and service that you can depend on no matter where you are sending a gift. These and other qualities make it an easy choice as the Top Ten Reviews Silver Award winner for online flower delivery service.
FTD's product selection is extensive enough to meet nearly everyone's tastes, and its offerings are lovely. When it comes to flowers, FTD boasts styles, arrangements and vases to suit the most sophisticated tastes, as well as simpler but no less beautiful arrangements of roses, lilies, tulips, orchids and daisies, just to name a few. If you are sure the recipient would like to arrange them in a vase he or she already owns, you also can get flowers delivered in a gift box.
You can send flowers online for every occasion. For example, you can choose from a colorful assortment of blossoms and styles for a bridal party – everything from the bride's bouquet and the boutonnieres to an impressive archway of flowers for an outdoor wedding. Other options include flowers to decorate the cake and a headpiece for the bride's hair.
In case you are planning a funeral or sending condolences for the loss of a friend, family member or even a co-worker, FTD offers a sympathy and funeral section. You can choose a casket piece, arrangement, standing spray, wreath or live plant to convey your support at a difficult time.
FTD also offers a product selection that includes charity arrangements. Many of the best flower delivery sites we reviewed donate a portion of the proceeds of some arrangements to certain charities, so you can send good wishes while also supporting a worthy cause.
FTD's online flower delivery website is colorful, well organized and easy to use. Many floral choices can be upgraded, and you can quickly see how it will look by clicking on a good, better or best arrangement. The picture changes immediately, making it easy for you to decide what to send and how much to spend.
With FTD, you can find many other gift selections besides or along with flowers for special occasions. You can select gifts designed by such celebrity personalities as Vera Wang or Jane Seymour, as well as signature crystal from Baccarat. There also are mouth-watering gifts from such well-known vendors as Mrs. Fields and Eli's Cheesecake.
The FTD Gift Galleria offers everything from spa baskets and Starbucks gift boxes to Godiva truffles. If you want to splurge on someone who adores champagne, check out the selections of Dom Perignon, Cristal and Veuve Clicquot. There also are more modestly priced wines.
When it comes to gifts for women, you can find something beautiful at nearly any price point in FTD's jewelry boutique. In the birthstone collection, you can find a pretty birthday gift of a bouquet and an optional piece of jewelry containing the recipient's birthstone.
FTD does not overlook men, either. Besides flowers, there are other great gifts in the For Him section. Among these are assorted nuts, fine chocolates, gift baskets with wine and cheese, a home beer-making kit and more. Sports fans will undoubtedly enjoy the College Rose Collection, which offers bicolored roses in your school's colors, as well as other college-related gifts. You also can buy assorted college-themed neckties.
Perhaps you are looking for a gift to celebrate a new baby, new home, graduation, retirement or birthday, or maybe you just want to say thanks or “I’m thinking of you.” FTD has you covered on all counts with both gifts and the best flowers.
You can communicate with the company through email or phone service. FTD provides a handy electronic reminder service so you don't forget those important birthdays or anniversaries that so often sneak up on you.
There also are mobile apps for ordering or checking on your order. The FTD Gold Membership, for a yearly flat fee, gives you free shipping and no service fees from a florist for a year. This program also offers discounts and various promotions.
FTD offers a variety of informational articles and how-to videos on topics ranging from caring for specific flowers to making your floral arrangements last longer. FTD has started a blog, but so far, there is no written content. Unfortunately, there is no live chat either, which can be a helpful service when you need answers quickly.
Ordering & Delivery
You can order either online or by phone. You can track your order using those methods or use the FTD Mercury Mobile app for your smartphone. Unfortunately, you do not get live chat with this otherwise excellent service.
There are multiple ways to shop, including by product, occasion, price, brand, type or availability of same-day flower delivery. Each product's page contains a brief description of what the arrangement contains and frequently offers a side column titled Complete the Gift that lets you include such things as candy, jewelry or a plush toy.
FTD boasts nearly 100 percent coverage throughout the U.S. and international delivery to more than 154 countries. The company delivers through various means, including local florists, FedEx or UPS. A local florist affiliate handles same-day deliveries and any arrangement containing balloons.
Eco & Charitable Features
FTD backs certain social justice causes and offers eco-friendly products. The company has written documentation from its growers and suppliers that it lives up to such standards and not misstate the countries from where it obtains flowers. FTD's code of conduct forbids use of prison or child labor, harassment or discrimination in the workplace, and requires proper health and safety environments and wages in accordance with local law.
FTD also has agreements that require its growers and suppliers to run their organizations in compliance with eco-friendly certifications from such organizations as Fair Trade, Veriflora, Floverde, USDA Organic, Quality Assurance International and Rainforest Alliance.
It is easy to see why FTD has such a long history of service, given the expansive selections, the wide array of attractive gifts and the beauty of its floral arrangements. Whether you are sending a stunning display of colorful mixed flowers, a gift box of chocolates and fine wine, or a basket of flowers with balloons, FTD is a great choice.