TopTenREVIEWS - Gold Award - Awarded for excellence in design, usability and feature set

Offering a wide variety of products and services, 1-800-Flowers.com handily captures our TopTenREVIEWS Gold Award for online flower delivery sites. This wonderfully designed website boasts a huge variety of products and styles for any occasion, as well as extensive customer service and community options.

Product Selection
Compare
9.8/10
1-800-Flowers.com
FTD
ProFlowers
Organic Bouquet
Teleflora
Flower.com
Flora2000
Flowerbud
Flowerpetal
KaBloom
9.8
9.8
9
8.5
8.3
7
8
6.8
6.5
6.3

1-800-Flowers.com online flower delivery offers one of the largest selections of products and services of all the sites we reviewed. They offer a vast sampling of flower types, either in arrangements or as cut flowers. You also can get all manner of plants: house plants, bonsai and topiary, flowering plants, and dish gardens that range from Southwest-themed cacti to English-influenced lavender.

If you need something other than flowers for a special gift, 1-800-Flowers.com has you covered with stuffed animals, gift baskets, food, wine, and personalized products. If you are unsure what your recipient would like, you can send a gift card in amounts ranging from $25 to $200, and allow them to choose their own gift.

There is no lack of delightful items from which to choose. You can send Junior's Red Velvet Cheesecake, Stock Yards Filet Mignon, a Waterford Ice Bucket, a Starbucks Break Time Basket of goodies, a Sensuous Indulgence Spa Gift Basket and many other things.

You can also choose gift cards for sister sites Fannie May, Cheryl & Co. and the Popcorn Factory if your loved one wants to pick something from one of these companies.

When it comes to online flower delivery, the most important factor is flowers and 1-800-Flowers has the most abundant selection around. The company’s beautifully designed website sparkles with colorful and attractive choices, with flower arrangements that range from the classic red roses in a clear vase to novelties such as a floral dog nestled in a basket of blooms.

The sympathy and funeral section of this site includes extensive articles on funeral flowers, sympathy etiquette for different religions and even how to handle a variety of sympathy and funeral situations, from the loss of a family member to the death of a co-worker.

The 1-800-Flowers.com site lets you upgrade certain flowers from small to medium or large arrangements, and the pictures show you instantly what the arrangement will look like in these different sizes, with the prices displayed alongside. With certain arrangements, you can also specify which vase you would like to buy and, with a click, see it in the picture along with the cost.

This company also has a sale section on its website that lets you buy certain standard merchandise, including beautiful floral arrangements, food items and other gifts, at reduced costs. Rest assured, these are not just leftovers. A recent glance at the sale site showed it featuring items such as a Gardening Essentials Gift Set, a Flora Plenty Bird Feeder and a Seeds of Life Tree Kit, along with a healthy selection of stunning flowers including roses, lilies and seasonal flowers.

Customer Service
Compare
9.8/10
1-800-Flowers.com
FTD
ProFlowers
Organic Bouquet
Teleflora
Flower.com
Flora2000
Flowerbud
Flowerpetal
KaBloom
9.8
9.5
9.3
9.3
9.5
9.5
8.8
9
8.5
8.8

One of the areas where 1-800-Flowers.com is at its best is the variety of ways the company offers customer service support and community features. The online chat feature is top-notch, with instant assistance at your fingertips. The patient company representatives will stay with you until you get answers to all of your questions.

You can track your order online, via email or by phone. You also get order, shipping and delivery confirmation emails.

With 1-800-Flowers.com, you also have access to support resources such as blogs, articles, emailed updates, a generous customer loyalty program, FAQs pages and a gift reminder service that makes sure you do not forget important dates. These all nicely round out the selection of options, ensuring that you won't be left wanting for information.

It is easy to make a terrible faux pas if you are unfamiliar with someone else’s traditions and that is especially true when it comes to flowers. In some traditions, flowers are not an acceptable expression of comfort. 1-800-Flowers.com fills you in regarding appropriate flowers or food gifts for certain occasions with sensitively written articles such as “Sympathy Etiquette for Different Religions."

There also are brief articles giving kind and useful tips for comforting someone who is grieving, the appropriate ways to help someone who has suffered a loss get through holidays and even an article about how to provide support for someone who has suffered a miscarriage or stillbirth.

Ordering/Delivery
Compare
10/10
1-800-Flowers.com
FTD
ProFlowers
Organic Bouquet
Teleflora
Flower.com
Flora2000
Flowerbud
Flowerpetal
KaBloom
10
10
10
9.4
8.8
10
9.4
8.8
6.3
6.9

1-800-Flowers.com makes it easy to order flowers on the go with free smartphone apps for the iPhone and Android and BlackBerry devices. This is proof positive that the company is in tune with the current trends in the market and aware of their users’ needs and busy lives.

The site itself is polished, well organized and easy to use. It features intuitive navigation, search capabilities, a gift finder and excellent customer service options that all combine to make ordering through 1-800-Flowers.com simple and enjoyable.

This service has solid delivery coverage throughout the U.S. and features international delivery to 47 countries, as well as a contact phone number in case the location you need is not listed.

All deliveries are handled via local florists, FedEx or UPS. Same-day deliveries or arrangements that have balloons added to them will be handled by a local florist affiliate.

Eco/Charitable Features
Compare
10/10
1-800-Flowers.com
FTD
ProFlowers
Organic Bouquet
Teleflora
Flower.com
Flora2000
Flowerbud
Flowerpetal
KaBloom
10
10
10
10
5
7.5
7.5

1-800-Flowers.com has pledged to obtain its flowers from farms that observe socially and environmentally responsible practices. Many of the products have the Fair Trade designation, so you can rest easy knowing that the gift you are giving was grown, harvested and designed using humane and respectful treatment of the people who created the products. This online floral delivery service also has Veriflora certification, which means it supports sustainably grown flowers and plants, as well as decent treatment of employees.

This company also donates to various charitable and anti-poverty programs that do such things as promoting good health for children, help with food drives and provide scholarships for young people. The company also particulates in two programs to assist military members and veterans.

1-800-Flowers.com Summary:
9.8/10

It doesn't matter whether you are looking to celebrate a special milestone, throw a party, mark a birthday or profess undying devotion; flowers are the perfect ambassadors for any tender emotion. 1-800-Flowers.com is the most well-rounded online flower delivery site we reviewed. It offers an enormous selection of flowers, plants and gifts along with a comprehensive customer service and support system. There is certain to be something this company offers that will suit the message you are trying to convey.

 
 
 

1-800-Flowers.com

Pros
This site offers lovely flower arrangements as well as many other highly attractive gifts.

Cons
You cannot send a customized greeting card that contains photos of yourself.

The Verdict
: 9.83/10

The huge selection, the easy-to-use website and great customer support make 1-800-Flowers.com a great choice.