• 1-800-Flowers.com Review


    PROS / This site offers lovely flower arrangements as well as many other highly attractive gifts.

    CONS / You cannot send a customized greeting card that contains photos of yourself.

    VERDICT / The huge selection, easy-to-use website and helpful customer support make 1-800-Flowers.com a great choice.

    For sheer variety and creativity when it comes to flower and gifts, it is hard to beat 1-800-Flowers.com, which easily wins our Top Ten Reviews Gold Award for online flower delivery sites.


    This company's wonderfully designed website boasts a huge variety of floral arrangements, gifts and keepsakes for nearly any occasion. This firm also provides extensive customer assistance, including sympathy advisers who can help you navigate the intricacies of condolence flowers or gifts.

    In addition, 1-800-Flowers.com is affiliated with a number of brands that offer gifts ranging from fine wines to popcorn, and the company also is involved in worthwhile community service.

    Floral Selections

    1-800-Flowers.com offers one of the largest selections of products and services of all the sites we reviewed. It offers a vast sampling of flower types, either in arrangements or as cut flowers. You also can get all manner of plants, including houseplants, bonsai and topiary, flowering plants, and dish gardens ranging from Southwest-themed cacti to a fragrant lavender garden in a basket.

    When it comes to online flower delivery, though, the most important factor is flowers, and 1-800-Flowers.com presents the most abundant selection of flowers online. The company's beautiful website sparkles with colorful and attractive choices, with flower arrangements that range from classic red roses in a clear vase to novelties such as a floral dog nestled in a basket of blooms.

    The sympathy and funeral section of this site includes floral arrangements, wreaths, crosses, baskets, casket sprays and more that meet different religious and cultural standards. You also can choose a tabletop wreath to hold a cremation urn. In addition, you get extensive articles on funeral flowers and advice on how to handle delicate situations, from the loss of a family member to the death of a co-worker. You also have access to a sympathy adviser, whom you can contact by a toll-free phone number for guidance.

    If you plan to send flowers for anniversaries, birthdays, retirement celebrations or a host of other occasions, 1-800-Flowers.com lets you upgrade certain arrangements from small to medium or large. The website shows you instantly what the arrangement looks like in these different sizes, with the varying prices displayed alongside. With certain arrangements, you can also specify which vase you would like to buy and, with a click, see it in the picture along with the cost.

    This website also has an online flowers sale section that lets you buy certain standard merchandise, including beautiful floral arrangements, food items and other gifts, at reduced costs. Rest assured, these are not just leftovers. The sale section has featured items such as a tropical dish garden in a rustic-looking wooden container, an herb quartet in a planter, the Seeds of Life Tree Kit, and a selection of food-filled gift baskets and stunning flowers.

    Non-Floral Gifts

    If you need to order something other than flowers online for a special gift, 1-800-Flowers.com has you covered with stuffed animals, gift baskets, food, wine and personalized products. If you are unsure what your recipient would like, you can send a gift card in amounts ranging from $25 to $200.

    There is no lack of delightful items from which to choose. You can send Junior's Red Velvet Cheesecake, Stock Yards Filet Mignon, a Starbucks Break Time Basket of goodies, a Sensuous Indulgence Spa Gift Basket and many other things. You can also choose gifts or, if you prefer, buy gift cards for sister sites Fannie May, Cheryl's and the Popcorn Factory.

    This company offers numerous personalized gift items, such as monogrammed necklaces, picture frames and custom vases that allow you to position a photo of a loved one inside a waterproof area. Unfortunately, you cannot send customized greeting cards.

    Customer Service

    One of the areas where 1-800-Flowers.com is at its best is its customer service and community features. The chat feature is top notch, offering instant assistance for your online flower delivery. The patient company representatives stay with you until you get answers to all of your questions.

    You can track your order online, via email or by phone. You also get order, shipping and delivery confirmation emails so you can check the status of your order and ensure flowers are delivered on the right date. You also can arrange for same-day flower delivery.

    With 1-800-Flowers.com, you also have access to support resources such as blogs, articles, emailed updates, a generous customer loyalty program, FAQs pages and a gift reminder service that makes sure you do not forget important dates. These all nicely round out the selection of options, ensuring that you will not be left wanting for information.

    Ordering & Delivery

    You can do your online ordering with confidence, as it is secure. You also can do phone ordering if you prefer. This website makes it easy to order flowers on the go with free smartphone apps for iPhone, Android and BlackBerry devices. This proves the company is in tune with the current trends in the market and aware of its users' needs and busy lives.

    The site itself is polished, well organized and easy to use. It features intuitive navigation and website search options, as well as a gift finder and fine customer service options that combine to make ordering through 1-800-Flowers.com simple and enjoyable.

    This service has solid delivery coverage throughout the U.S. and features international delivery to 47 countries, as well as a contact phone number in case the location you need is not listed. All deliveries are handled via local florists, FedEx or UPS. A local florist affiliate handles same-day deliveries or arrangements that you add balloons to. With 1-800-Flowers.com, you have the opportunity to send flowers online and to check your order easily.

    Eco & Charitable Features

    1-800-Flowers.com has pledged to obtain its flowers from farms that observe socially and environmentally responsible practices. Many of the products have the Fair Trade designation, so you can rest easy knowing that the gift you are giving was grown, harvested and designed using humane and respectful treatment of the people who created the products. This online floral delivery service also has Veriflora certification, which means it supports sustainably grown flowers and plants, as well as decent treatment of employees.

    This company also donates to various charitable and anti-poverty programs that do such things as promoting good health for children, helping with food drives and providing scholarships for young people. The company also participates in two programs that assist military members and veterans.


    It doesn't matter whether you are looking to celebrate a special milestone, throw a party, mark a birthday or profess undying devotion; flowers are the perfect ambassadors for any emotion. 1-800-Flowers.com is the most comprehensive online flower delivery site we reviewed. It offers an enormous selection of flowers, plants and gifts, along with an excellent customer service and support system for the best online flower delivery. This company is certain to offer something that will suit the message you are trying to convey.